I am a Reservations Advisor for Air France, KLM and Delta premium passengers on the German, Austrian, Italian and Swiss markets. I help and assist them on a daily basis regarding new booking, ticket changes or refunds, both in French and English.
One of the skills required for this position is adaptability. Customers from different markets have different expectations, requirements and needs, and it is my duty to assist each and every one of them as best I can. No matter how easy or difficult a request can be, there is no case where a customer can feel ignored or forgotten.